PARTS and ACCESSORIES purchased from our website, www.pelicansport.com, can only be exchanged or returned to our warehouse via mail. See details below.

PLEASURE WATERCRAFTS and UTILITY SLEDS purchased from our website, www.pelicansport.com, are all FINAL SALE items*. No exchange or return possible. See details below.

CLEARANCE OR FINAL SALE ITEMS cannot be returned or exchanged. See details below.

If your product has been purchased through a RETAILER, please contact them directly for an exchange or a refund and get informed on their store policy.

PARTS and ACCESSORIES purchased from our website can only be exchanged or returned to our warehouse via mail. For any Pelican product purchased at any of the multiple retailers where Pelican merchandise is available, please contact the retailer directly to request a refund or an exchange.

Take note that customers are responsible for return delivery charges. You may choose the delivery method at your discretion.

Upon presentation of the original receipt, we will gladly refund or exchange new and unused merchandise purchased from Pelican’s website within 30 days of the delivery date*.

All refunds will be made in the same form of payment as the original purchase.

*This policy does not apply to clearance or final sale items. Clearance or final sale items can’t be returned or exchanged.

If you no longer have the receipt for your online purchase, please contact customer service to request a copy of your original receipt.

To request a return on parts and accessories, please fill out the form below (bottom of the page) with your order number and email address used when the purchase was made.

If you are unable to fill the form below : please fill out the Contact us Form or call our customer service direct line at 1-888-669-6960.

We recommend that you order the replacement item as soon as possible, without waiting for your return to be processed, as these two transactions are handled independently.

Once your request for a return is approved/form completed and that you have a return merchandise authorization number:

1- Pack securely the item in its original packaging (if possible) in the shipping box along with all instructions, parts and accessories.

2- Remove or cover all old labels and barcodes.

3- Cut the top part of the return authorization and attach the label to the return package; and put the bottom part in the package.

4- The return address for American customer: Pelican–Ecommerce, 100 Walnut st, Door 1, Champlain, NY, 12919

The return address for Canadian customer: Pelican–Ecommerce, 325 Christine, St-Jean-Sur-Richelieu, QC, J3B 8B5

5- Drop the package off at any retail post office or arrange for a pick up. 

A refund will only be emitted once the product has been received and inspected at our warehouse facility.

You will receive an email notification that your refund has been emitted,

You will see your refund on your credit card within 7 to 14 business days from the processing date. However, depending on your financial institution, it could take up to 30 business days for your funds to be reflected on your statement.

Customers are responsible for return delivery charges. You may choose the delivery method at your discretion.

Original shipping costs will be deducted from your refund.

If your product has been purchased through a RETAILER, please contact them directly for an exchange or a refund and get informed on their store policy.

PLEASURE WATERCRAFTS and UTILITY SLEDS purchased from our website, www.pelicansport.com, are all FINAL SALE items. No exchange or return possible.

Upon reception of your product, if your product is damaged or defective; please fill out a Warranty Claim form. A customer service agent will contact you within 3 business days for a resolution. Upon inspection, presentation of the original receipt, pictures of the damage, and approval of your claim, we will gladly refund merchandise purchased from Pelican’s website within 48 hours upon arrival of your product. All refunds will be made in the same form of payment as the original purchase. Once your refund has been approved, you will receive an email notification that your refund has been emitted, and you will see your refund on your credit card within 7 to 14 business days from the processing date. However, depending on your financial institution, it could take up to 30 business days for your funds to be reflected on your statement.

*Clearance or final sale items cannot be returned or exchanged. If you no longer have the receipt for your online purchase, please contact customer service to request a copy of your original receipt.